Ofcom Watch

Adam Baxter, Ofcom Director of Standards and Audience Protection writes:

Over the year, we received 36,543 complaints about over 9,500 issues, and completed 74 broadcast standards investigations. We found in 66 of these cases that our rules had been broken. We also completed 45 fairness and privacy investigations during the year, of which six complaints were upheld. These figures show the weight we place on freedom of expression, and that we only step in when it's really needed.

Importantly, this number doesn't include complaints about programmes on the BBC. These are handled by the BBC in the first instance. In the summer, we told the BBC that we expect it to improve how it handles complaints from viewers and listeners. And we were pleased to see it recently announce that it would be changing its processes to make it easier for people to complain.

2022's list of most complained about programmes is, once again, dominated by reality TV -- in particular ITV's Love Island and I'm a Celebrity Get Me Out of Here! Given the large viewing figures, and the headlines and conversations created by these shows -- both online and offline -- it is not surprising to see them topping our chart.

Top ten complaints:

• Love Island, ITV2, 17 July - complaints related to alleged misogynistic and bullying behaviour by some contestants in the villa.
• I'm a Celebrity.... Get me out of here!, ITV, 6-27 November - viewers objected to the inclusion of Matt Hancock in the series.
• Friday Night Live, Channel 4, 21 October - complaints related to a performance by Jordan Gray.
• Love Island, ITV2, 19 July - complaints related to alleged misogynistic and bullying behaviour by some contestants in the villa.
• Good Morning Britain, ITV, 15 February - complaints related to comments made by Richard Madeley about death threats made to Keir Starmer.
• Jeremy Vine, Channel 5, 24 January - viewers complained about a health consultant's inaccurate statement about numbers of unvaccinated people in hospital with Covid-19.
• Love Island, ITV2, 18 July - complaints related to alleged misogynistic and bullying behaviour by some contestants in the villa.
• I'm a Celebrity.... Get me out of here!, ITV, 13 November - viewers objected to bullying behaviour against Matt Hancock.
• FIFA World Cup Final 2022: Argentina v France, ITV, 18 December - complaints related to politicised comments from Gary Neville.
• Sky News, Sky News, 10 September - a Justice for Chris Kaba walk was reported as people on their way to pay tribute to the late Queen. Ofcom is investigating whether this breached our rules on due accuracy.

The Andinia Plan on Islam Channel
22 February 2021, 21:00

Islam Channel is an Islamic-focused, English language satellite television channel broadcasting a range of content to the Muslim community in the UK.

The Andinia Plan was a one-hour documentary programme which was broadcast on 21 February 2021. It examined a conspiracy theory known as the Andinia Plan that alleges there is a plan to establish a Jewish state in Patagonia, the southern region of South America governed by Argentina and Chile.

Ofcom received one complaint that the programme contained antisemitic statements and views that amounted to hate speech against Jewish people.

Ofcom Conclusion

The breaches of the Code resulting from the broadcast of this potentially very harmful and highly offensive antisemitic hate speech are serious.

We are therefore putting the Licensee on notice that we will consider these breaches for the imposition of a statutory sanction.

The BBC is shaking up its complaints process after TV censor Ofcom told it to be more open with its feedback.

The broadcaster will make its online complaints page easier to find and use. It also aims to improve how editorial teams respond to complaints. BBC director-general Tim Davie claimed:

Trust is a core value of the BBC. If audiences want to raise a complaint they must be dealt with swiftly, fairly and consistently. The process must be easy to understand.

It will be interesting to see if the BBC continues its policy of never actually publishing what is being complained about. The BBC merely acknowledges that complaints have been received about a programme, and then often provides a wishy washy response with out addressing details of the complaint.

The Information Commissioner's Office (ICO) and Ofcom have set out how we will work together to ensure coherence between the data protection and the new online safety regimes.

Our joint statement builds on our existing cooperative approach to regulation - and on our close working relationship established as co-founders of the Digital Regulation Cooperation Forum.

In anticipation of Ofcom taking on new duties in 2023 under the Online Safety Bill, the statement sets out our shared regulatory aims. We want:

• people who use online services to have confidence that their safety and privacy will be upheld and that we will take prompt and effective action when providers fail in their obligations; and

• providers of online services of all sizes to comply with their obligations and to continue to innovate and grow, supported by regulatory clarity and free from undue burden.

To achieve this, the ICO and Ofcom will work closely together to achieve maximum alignment and consistency between the data protection and online safety regimes. We will:

• maximise coherence by ensuring our policies are consistent with each other's regulatory requirements -- and consult closely when preparing codes and guidance. We will seek solutions that enhance users' safety and preserve their privacy. Where there are tensions between privacy and safety objectives, we will provide clarity on how compliance can be achieved with both regimes; and

• promote compliance by setting clear expectations for industry on what they must do to meet both their online safety and data protection requirements. That includes particular support through the transition for small and emerging firms to help them thrive and grow. We will take action against services that don't meet their obligations, sharing information and intelligence as appropriate and coordinating approaches to enforcement.